Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using DFND's services, mobile applications, or website (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Services.

2. Description of Services

DFND provides a platform that connects clients seeking security services with verified security firms and professionals. We facilitate the matching, communication, and payment processes but are not responsible for the actual security services provided.

3. User Accounts

To use certain features of our Services, you must:

  • Create an account with accurate information
  • Be at least 18 years of age
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use

4. Security Firms and Agents

Security firms and agents using our platform must:

  • Maintain all required licenses and insurance
  • Provide accurate information about qualifications
  • Deliver services professionally and in compliance with applicable laws
  • Respond promptly to client requests and communications

5. Client Responsibilities

Clients using our platform agree to:

  • Provide accurate information about security needs
  • Treat security professionals with respect
  • Pay for services as agreed upon
  • Comply with all applicable laws

6. Payments

Payment terms, including fees, cancellation policies, and refunds, are established at the time of booking. DFND facilitates payments but security firms set their own rates. All payments are processed securely through our payment partners.

7. Limitation of Liability

DFND is a platform that connects clients with security service providers. We are not responsible for the actions of security firms, agents, or clients. To the maximum extent permitted by law, DFND shall not be liable for any indirect, incidental, special, or consequential damages.

8. Intellectual Property

All content, trademarks, and intellectual property on our platform are owned by DFND or its licensors. You may not use, copy, or distribute our content without prior written permission.

9. Termination

We reserve the right to suspend or terminate your account at any time for violations of these terms or for any other reason at our discretion.

10. Changes to Terms

We may modify these terms at any time. Continued use of our Services after changes constitutes acceptance of the modified terms.

11. Contact

For questions about these Terms of Service, contact us at:

Email: info@dfndyou.com